• 01652 653163
  • anne.westfield@bsdp.org.uk

    FAQs


    FAQs

    Can I ask for a Home Visit?
    If you are housebound and either cannot get to a dental surgery or have significant difficulty travelling, the Community Dental Service can help with their Domiciliary Service. Patients will be assessed to ensure they meet the criteria. To contact the Community Dental Service, please call 01724 742376.
    Can I view my dental records?
    Data protection legislation allows individuals to request access to their personal information and records if they are eligible. The request must be made in writing and describe the type of information required with dates, if possible, and include sufficient information to ensure correct identification (name, address, date of birth, for example). We will provide the requested information within one month of receiving the request or confirming the individual’s identity.
    How do I make a complaint?
    We are devoted to providing a great service at all times to our patients. We aim to ensure all of our patients leave happy with the treatment and service that they have received. In the unlikely event that you should have a complaint with any of the treatment/services that you have received we will always aim to resolve the issue with you. We will follow our code of practice for patient complaints at all times. The practice manager who is the practice complaints manager will deal with all complaints. Complaints dealing with clinical care or associated charges will normally be referred to the dentist concerned, unless the patient does not want this to happen.