Frequently Asked Questions

If you have a question that isn’t answered on this page, please give us a call on 01652 653163

Can I ask for a home visit?

If you are housebound and either cannot get to a dental surgery or have significant difficulty travelling, the Community Dental Service can help with their Domiciliary Service. Patients will be assessed to ensure they meet the criteria. To contact the Community Dental Service, please call 01724 292120.

Can I view my dental records?

Under the General Data Protection Regulation patients have the right to access to their personal information if they are eligible to do so. The request must be made in writing and describe the type of information required with dates, if possible, and include sufficient information to ensure correct identification (name, address, date of birth, for example). We will provide the requested information within one month of receiving the request or confirming the individual’s identity. We will provide the information in a way that can be understood by the individual making the requests and may need to provide an explanation to accompany dental clinical notes.

How do I make a complaint?

We are devoted to providing a great service at all times to our patients. We aim to ensure all of our patients leave happy with the treatment and service that they have received. In the unlikely event that you should have a complaint with any of the treatment/services that you have received we will always aim to resolve the issue with you. We will follow our code of practice for patient complaints at all times. The practice manager who is the practice complaints manager will deal with all complaints. Complaints dealing with clinical care or associated charges will normally be referred to the dentist concerned, unless the patient does not want this to happen.

Read more about our Code of Practice for Handling Patient Complaints

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