Patient Satisfaction Questionnaire Audit February 2016

The practice carries out an audit of patient satisfaction questionnaires every four months and below are the findings of this audit.

Random patients from each dentist were asked to complete the questionnaire and then they were audited to look at any areas we need to address to improve our services to our patients.

The audit showed very positive results highlighting that we are maintaining our standards that we provide to our patients.

It also highlighted some areas which we need to address to help raise the percentages achieved in all areas audited.

Some comments were made on the completed audits. The comments were:

“In my experience Mrs Pilch is a first class dentist. The reception/front desk team is very good. I have been a patient for a long time, and would still rate the practice very highly. Well done and thanks”

“Very well run practice with welcoming staff and friendly dentist”

“I’ve been coming her for years and Mrs Odukoya is the best most sympathetic dentist I have ever had!!!”

“Everything very good”

“Very professional, helpful staff – excellent dentist”

“Great staff and service here”

“Very helpful as always”

“Excellent service as always”

“Very friendly and well on A/P time”

The areas that we are addressing are:

The information needed for our patients if they have a dental emergency outside of normal surgery hours are:

For patients in North Lincolnshire for emergencies for weekends and bank holidays tel: 01724 858969 and for patients out of North Lincolnshire tel: NHS 111 to get the appropriate number for their area.

I would like to thank all patients for their help in completing these questionnaires in order to help us audit the services we provide to our patients to help maintain and also improve our standards we provide to them.

Anne Westfield
Practice Manager

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