Patient Satisfaction Questionnaire Audit May 2015

The practice carries out an audit of patient satisfaction questionnaires every four months and below are the findings of the last audit.

Random patients from each dentist were asked to complete the questionnaire and then they were audited to look at any areas we need to address to improve our services to our patients.

The audit showed very positive results highlighting that we are maintaining, and in some areas raising our standards that we provide to our patients. It also showed some areas which we need to address to help raise the percentages gained in all areas audited​.

Some comments were made on the completed questionnaires. The comments were:

“The whole experience was excellent, as usual. A very caring and professional practice”

“Very satisfied”

“Pleasant and professional from moment entered door until leaving”

“Fantastic. Very kind and helpful”

“Mrs Pilch is an exceptional dentist. I feel very comfortable with her and indeed all the staff. I travel a long way to come to this practice but it is worth it. Mrs Pilch gives superb treatment and has a very pleasant manner when dealing with patients

“Mrs Pilch always does a great job. Thanks”

“All staff members friendly and helpful. Saturday opening hours for routine examinations would be ideal for those of us who work full time during the week”

The areas that we will be addressing are:

I would like to thank all patients for their help in completing these questionnaires in order to help us audit the services we provide to our patients to help us maintain and also improve standards we provide to them.

Anne Westfield
Practice Manager

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