Patient Satisfaction Questionnaire Audit April 2019

The practice carries out an audit of patient satisfaction questionnaires and below are the findings of this audit.

Random patients from each dentist were asked to complete the questionnaire and they are then audited to look at areas we need to address to improve our services to our patients.

The audit again showed very positive results highlighting that standards we provide are being maintained and improved in some areas.

It also highlighted one area we need to address to make sure we maintain or improve standards in this area. It also showed improved or maintained percentages in some areas which we had addressed on previous audits.

Some comments were made on the completed audits. The comments were:

“Couldn’t have a better dentist or dental practice, very satisfied”

“My dentist (Mrs Pilch) is amazing! I travel 25 miles to see her because I believe she is such a wonderful practitioner. She always has time to explain, and offers reassurance and looks after my teeth extremely well. Thank you”

“Very professional in treatment and always friendly and helpful”

“Mr Pilch is very good”

“Had a broken tooth last year and I was able to get an appointment for it to be filled”

“I wouldn’t want to have another dentist she’s lovely”

“Very good staff, happy with their service given”

The percentage of patients who completed the questionnaire who said they had been given advice about caring for their oral health had dropped to 54% on this audit from 72% on the previous audit. We will discuss this in our next staff meeting and make sure all dentists give their patients oral health advice at their examination appointments.

The percentage of patients who completed the audit who said they had the opportunity to discuss any concerns with their dentist was 92% on this audit rising from 72% on the previous audit. We will look at this percentage on the next audit to make sure this percentage remains high.

On this audit the percentage of male patients who completed the questionnaire was 13% and females was 79%. On the next audit we will try and get a more even amount of males and females to complete the questionnaire.

I would like to thank all the patients who took the time to complete the questionnaires for us to help us audit the services we provide our patients. This helps us look at whether standards are being maintained and also for us to address any areas we need to look at improving to improve the standards we provide to our patients.

Anne Westfield
Practice Manager

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