Patient Satisfaction Questionnaire Audit January 2015

The practice carries out an audit of patient satisfaction questionnaires every three months and below are the findings of the last audit

Random patients from each dentist were asked to complete the questionnaire and then we audit them to look at any areas we need to address to improve our services to our patients. The audit showed very positive results highlighting that we are maintaining and in some areas raising our standards that we provide to our patients. It also showed some areas which we needed to address to help raise the percentages gained in all areas audited.

Some comments were made on the completed questionnaires. The comments were:
“Everything very good”

“Very satisfied”

“Some Saturday opening would be good as work full time out of the area”

“Very good service”

“Brilliant services. Thanks.

“Very good dentist but always struggle getting an appointment when we need to”

“I couldn’t have better dental and attention. The dental clinic is excellent”

We will be discussing the audit within our next staff meeting and reviewing the comments made and whether there are any changes we can implement as a result of these.

One very positive result on this audit was that 100% of the patients who completed the audit said they were seen early or on time for their appointment.

The areas that we will be addressing are:

I would like to thank all patients for their help in completing these questionnaires in order to help us audit the services we provide to our patients to help us maintain and also improve standards we provide to them.

Anne Westfield
Practice Manager

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