Patient Satisfaction Questionnaire Audit June 2017

The practice carries out an audit of patient satisfaction questionnaires every four months and below are the findings of this audit.

Random patients from each dentist were asked to complete the questionnaire and they are then audited to look at any areas we need to address to improve our services to our patients.

The audit showed very positive results again highlighting that standards we provide are being maintained and improved in some areas.

It also highlighted some areas which we need to address to help raise standards achieved in all areas audited.

Some comments were made on the completed audits. The comments were:

“I was very happy with my treatment today”

“All the treatment I have had at this surgery has been excellent and well carried out and organised”

“All very good. Thank you”

“Very good dentist. Always was scared but not now. Thanks”

The areas that we are addressing are:

The information needed for our patients if they have a dental emergency outside of normal surgery hours are:

For patients in North Lincolnshire for emergencies for weekends and bank holidays tel: 01724 858969 and for patients out of North Lincolnshire tel: NHS 111 to get the appropriate number for their area.

I would like to thank all patients for completing the questionnaires in order to help us audit the services we provide our patients to help maintain, and also look at any areas we need to address to improve the standards we provide to our patients.

Anne Westfield
Practice Manager

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