Patient Satisfaction Questionnaire Audit March 2018

The practice carries out an audit of patient satisfaction questionnaires every four months and below are the findings of this audit.

Random patients from each dentist were asked to complete the questionnaire and they are then audited to look at any areas we need to address to improve our services to our patients.

The audit showed very positive results again highlighting that standards we provide are being maintained and improved in some areas.

It also highlighted some areas which we had addressed on previous audits that had improved but which we still needed to address to maintain or improve standards in these areas.

Some comments were made on the completed audits. The comments were:

“Good service”

“Excellent friendly service”

“All the staff are just fantastic”

“Excellent provision”

The percentage of patients who completed the questionnaire who said they were given advice about their oral health had risen from 70% on the previous audit to 74% on this audit. We will discuss this in our next staff meeting and reiterate the need to ensure all patients are given oral health advice within their examination appointment. We will again monitor this on our next audit to make sure this percentage does not fall but hopefully improves again.

100% of the patients who completed the questionnaire said that they would be happy to return to the same dentist for their treatment.

The percentage of patients who completed the questionnaire who said they would know who to contact if they had a dental emergency outside normal surgery hours has risen from 57% on the previous audit to 63% on this audit. This will be discussed in our next staff meeting to look at any ways we can still further improve on this percentage on our next audit.

I would like to thank all patients for taking the time to complete the questionnaires in order to help us audit the services we provide our patients to help maintain, and also look at any areas we need to address to improve the standards we provide to our patients.

Anne Westfield
Practice Manager

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