Patient Satisfaction Questionnaire Audit October 2017

The practice carries out an audit of patient satisfaction questionnaires every four months and below are the findings of this audit.

Random patients from each dentist were asked to complete the questionnaire and they are then audited to look at any areas we need to address to improve our services to our patients.

The audit mainly showed very positive results again highlighting that standards we provide are being maintained and improved in some areas.

It also highlighted some areas which we had addressed on previous audits that had improved but which we still needed to address to maintain or improve standards in these areas.

Some comments were made on the completed audits. The comments were:

“I am very happy with my dentist – Mrs Odukoya”

“No issues – very good service”

“I am very satisfied with the service I have received over a long period of time”

“This is my first appointment with the new male dentist. I was impressed and would see him again – put me at ease”

The areas that we are addressing are:

I would like to thank all patients for completing the questionnaires in order to help us audit our services we provide our patients to help maintain, and also look at any areas we need to address to improve the standards we provide to our patients.

Anne Westfield
Practice Manager

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