Patient Satisfaction Questionnaire Audit September 2015

The practice carries out an audit of patient satisfaction questionnaires every four months and below are the findings of the last audit.

Random patients from each dentist were asked to complete the questionnaire and then they were audited to look at any area we need to address to improve our services to our patients.

The audit once again showed very positive results highlighting that we are maintaining our standards that we provide to our patients.

It also showed some areas which we need to address to help raise the percentages achieved in all areas audited.

Some comments were made on the completed audit. The comments were:

“A pleasant and professional experience from the receptionist to the dentist”

“All good”

The areas that we are addressing are:

The information needed for our patients if they have a dental emergency out of normal surgery hours are:

For patients in North Lincolnshire for emergencies for weekends and bank holidays tel: 01724 858969 and for patients out of North Lincolnshire tel: NHS 111 to get the appropriate number for their area.

I would like to thank all patients for their help in completing these questionnaires in order to help us audit the services we provide to our patients to help us maintain and also improve standards we provide to them.

Anne Westfield
Practice Manager

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