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Beautiful Smile

RIGHTS AND RESPONSIBILITIES

Contact Bigby Street Dental Practice in Brigg if you have any queries about appointments for dental treatment and your rights and responsibilities.

Lady with braces smiling

DENTAL CARE

You have a right to expect a high standard of dental care from our team and we will try at all times to provide the very best care possible within the resources available.


In order to assist you in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is the patient’s responsibility to ensure that appointments are kept and advice given is followed.

YOU ARE ENTITLED TO

  • A thorough examination of your mouth, teeth and gums

  • A full explanation of your treatment options

  • Information about NHS charges displayed in the waiting room

  • A written treatment plan (including cost)

  • Advice on how to keep your teeth and gums healthy

  • Information about this practice and services available

  • A care and treatment summary if you decide to transfer to another dentist

  • Make a complaint if you are not happy with your treatment and care

YOU ARE RESPONSIBLE FOR

  •  Giving at least 24 hours notice if you have to cancel or change your appointment

  •  Attending appointments. If you miss two appointments we may no longer be able to offer you treatment

  •  Keeping up your routine dental appointments, you may risk losing your place if you do not keep up your appointments.

  •  If you do not attend for your regular appointments in over 2 years you will be removed from our current patient list.

  •  Following your dentist advice to prevent tooth decay and gum disease

  •  Bringing proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown eligibility will be checked

  • Paying your bill promptly

  • Treating our staff with courtesy and respect

    * Please note – we may refuse to treat patients who are violent, fail to pay their bills or refuse to cooperate during treatment. In this case we will inform the patient and the area team of NHS England.

WOULD YOU LIKE TO KNOW MORE ABOUT YOUR RIGHTS AND RESPONSIBILITIES?

Contact our helpful and efficient reception staff Bigby Street Dental Practice in Brigg.

01652 653163

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