Rights & Responsibilities

Your rights and responsibilities as a patient And what you can expect from us as a dental practice

Rights and Responsibilities

You have a right to expect a high standard of dental care from our team and we will try at all times to provide the very best care possible within the resources available.

In order to assist you in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is the patient’s responsibility to ensure that appointments are kept and advice given is followed.

You are entitled to:

  • A thorough examination of your mouth, teeth and gums
  • A full explanation of your treatment options
  • Information about NHS charges displayed in the waiting room
  • A written treatment plan (including cost)
  • Advice on how to keep your teeth and gums healthy
  • Information about this practice and services available
  • A care and treatment summary if you decide to transfer to another dentist
  • Make a complaint if you are not happy with your treatment and care

You are responsible for:

  • Giving at least 24 hours notice if you have to cancel or change your appointment
  • Attending appointments. If you miss more than three appointments we may no longer be able to offer you treatment
  • Following your dentist advice to prevent tooth decay and gum disease
  • Bringing proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown eligibility will be checked
  • Paying your bill promptly
  • Treating our staff with courtesy and respect*
* Please note – we may refuse to treat patients who are violent, fail to pay their bills or refuse to cooperate during treatment. In this case we will inform the patient and the area team of NHS England.
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